All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at Centers for Medicare & Medicaid Ombudsman Center.

Complaint Hotline: 1-800-458-9858 option 5

Email a complaint

Fax: 833-709-5735

Mailing address:
Health and Human Services Commission
Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030

State Reporting Agency

Virginia Department of Health
Licensure and Certification
9960 Mayland Drive, Suite 401
Richmond, VA 23233
Phone: 1-800-955-1819 or 804-367-2104